ArticleAuthors: W. Jacobs; Mike DeMars; J. M. Kimmitt (2020)
When the 23-member California State University Libraries
merged integrated library systems in 2017, a unique opportunity
arose to conduct multi-tenant usability testing on user
experience in the Primo discovery service, collectively branded
OneSearch. In 2018, librarians at five campuses conducted a
round of task-based individual user testing on their separate
instances, seeking to review individual campuses’ decisions
about customizations designed to provide optimal performance
of the system and provide insight into group decisions
about our shared customization choices. Along with the findings
of the test results and recommendations for enhancements
to existing modificati... 
