ArticleAuthors: Anna Guttman (2022)
Chetan Bhagat’s blockbuster, was the first popular novel about business process outsourcing work – but not the last. Since 2007, several new authors, including Vikrant Shukla, Shruti Saxena, Anish Trivedi, Brinda Narayan and Makhudar Yadav have all launched careers in fiction writing by employing call centre narra-tives, and drawing specifically on their corporate work experience.
Much like popular compilations of ‘true’ stories by Sudhindra Mokhasi, these ostensibly fictional texts perform a variety of func-tions: instructing prospective call centre employees on the indus-try, breaking down negative perceptions of call centre work and entertaining the reader with tales of youthful ... 
