ArticleAuthors: Jae-woong Yoo; Young-ju Jin (2013)
This study examined the effects of congruence between an organization and its goodwill ambassador in terms of audience attitudes and preferences regarding the organization and the ambassador’s own perceived credibility. The analysis showed that audience attitudes and preferences toward the organization and goodwill ambassador’s credibility ratings were, generally, more positive with higher levels of celebrity-organization congruence. Comparison of the ambassador’s perceived credibility before and after exposure to the campaign showed a significant decline for low congruence, and either no statistical difference or a negative effect for high congruence. The results suggest a need for b... 
