Item Infomation
| Title: | Nghệ thuật chinh phục khách hàng |
| Other Titles: | A complaint is a gift : recovering customer loyalty when things go wrong |
| Authors: | Janelle Barlow Thanh Tuyền Tâm Hằng |
| Issue Date: | 2010 |
| Publisher: | Nxb. Trẻ |
| URI: | http://elib.hcmussh.edu.vn/handle/HCMUSSH/41328 |
| Appears in Collections | Sách tham khảo |
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