Item Infomation
| Title: | Book Review: Measuring service quality, Library Trends, Spring 2001, 50(1) |
| Authors: | Patricia Layzell Ward Edward Dudley |
| Citation: | Journal of Lib and Information Science. - 2002. - Vol. 34, no. 1 (Mar. 2002), p. 58 - 59. |
| URI: | http://elib.hcmussh.edu.vn/handle/HCMUSSH/47525 |
| Appears in Collections | Bài trích |
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